Non-account customers may be asked to provide a deposit of up to 50% of the value of the quoted price and full payment must be made at least 7 days before the supply of the service requested. In some circumstances we may ask for your credit card details as security for your booking, until full payment has been received. The details supplied will be kept in a secure place and will be destroyed as soon as we receive your full payment.
After the satisfactory completion of any work carried out, and we have received full payment for your first booking, we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
Accounts : Account customers will be invoiced after the completion of each job. Payment is required by the 28th of the month following the month of invoice.
Payment methods
Any Payment must be paid via bank transfer or chip and pin at our office which is opened 24/7
Credit card payments are not accepted other than through chip and pin payment
Any Cash agreements must be paid directly to the driver before the journey begins and not at the end of the journey.
Credit Card Payments: Credit card payments are not accepted other than through chip and pin payment.
Proof of Payments will be sent to the customer confirming the payment has been paid. The booking confirmation includes your booking reference number and the full details of the itinerary. All customers must obtain this as proof of their booking and must query changes or amendments by calling us back and quoting the unique booking reference number.
Deposits: We do require a deposit of 50% to secure any booking. The amount required may vary by agreement, depending on vehicle tariff, date of the wedding and the area where the wedding will take place. All deposits are non-refundable . However if you need to cancel your booking we will endeavour to resell the vehicles booked, and if successful, we will offer a complete refund less £50.00, which will be deemed as an administration fee.
If extra charges are incurred they will be due for payment immediately following the completion of the Job – if any extra charge has been incurred we will notify you before charging.
Vehicle Cancellation policy : If you should cancel your booking within 2 months of the booking date then you may be liable to pay the full amount. However, we will endeavour to resell the vehicles booked and, if successful, we will offer a complete refund (including the deposit) less £50.00, which will be deemed as an administration fee.
Deluxe and Wedding Vehicles : Although unlikely, it is possible that circumstances beyond our control may prevent us from providing the exact car requested – should that be necessary we will do all in our power to match it. However, in some cases we may have to provide a similar type of vehicle (for instance a Rolls Royce instead of a Bentley). In the instance of last minute mechanical breakdown, exceptional traffic difficulties, incidents, accidents, acts of God or any events beyond our control, we will endeavour to supply another vehicle from our extensive range and contact base. If a cheaper vehicle is supplied as a replacement, a suitable price adjustment will be made. If in the final instance we cannot provide our service or vehicle for any of the reasons mentioned, then a full refund will be made of your deposit and any other monies paid.
Weddings requests : We are happy to cater for any reasonable requests whilst supplying your special wedding vehicle. However, any special requirements must be discussed and agreed before the event and with the chauffeur on the day. Should any damage occur to the vehicle due to any ceremonial or traditional activity, the hirer of the vehicle will be held completely responsible and liable for all costs. Grand Luxury Chauffeur does not supply alcohol in our vehicles but we do allow you to bring your own. Furthermore we do supply a variety of ribbon colour’s which can be found on our website, however we do not cater for bespoke colours. Customers are more than welcome to decorate the vehicle with the drivers consent.
Upgraded Vehicles tariffs: On occasions it may suit us to provide a car in a higher class than the one you ordered. That being the case we will try to call beforehand to gain your agreement. There will be no additional charge if we have upgraded the vehicle or service supplied.
Route: Our Chauffeur will choose a route using their experience & knowledge of local conditions. They will be happy to accept an alternative route if requested by the passenger, however should this result in extra miles or time being incurred, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Best Practice: We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with Public Carriage Office regulations and manufacturer’s recommendations. Each Chauffeur complies with the laws and regulations as laid down by the Metropolitan Police (or corresponding authority), The Ministry of Transport and the DVLA. All drivers are ROSPA trained and Grand Luxury Chauffeur approved.
Parking and other Laws : We reserve the right to refuse to wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the laws and regulations governing speed restrictions and will not break these.
Passenger’s Responsibilities : Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions. In the event of sickness in the vehicle, the cost of a valet and time lost will be a minimum of £250.00.
Small Children : By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured.
Items Left in Car : Our Chauffeurs will check for any items left by their passengers. Any items left by a passenger and missed by our chauffeur will be returned to the location of your choice however we will charge half our published rate for doing so.
Mobile Phones : All our vehicles carry mobile phones and hands free apparatus. Clients may use this facility providing it is safe to do so. UK calls will be charged at 50 pence per minute and International calls at £1.00 per minute.
Complaints/refund procedure : In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.
Grand Luxury Chauffeur Services reserve the right to change or update the above terms and conditions from time to time, as and when it is necessary. These terms and conditions are valid as of the 01/10/14. You may request an updated version from us at anytime via our website a www.grandluxurychauffeur.com or by email from info@grandluxurychauffeurs.com.
